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Yatra.com in India

Yatra.com India

Registration
1. How do I register with Yatra.com?
It’s easy to register with Yatra. Just click the link and enter your email address. Although one does not need to register in order to book or search.

2. Why should I register with Yatra.com?
We don’t force you to register. However, if you register with Yatra we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email.

3. How do I change my password?
Sign in to your account and change your password from the Edit Profile page.

4. How do I sign in to my account if I forget my password?
If you’ve forgotten your password,click here, follow the on-screen instructions and we’ll send you an email with instructions.

5. How do I edit my account information?
Sign in to your Yatra.com India Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated.

6. Can I change my Username?
The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.

7. How do I log off of the site when I am finished?
Click on < Sign out> on the main menu and you will be logged off.

8. Can I book on Yatra.com if I am a non-resident Indian?
Currently Yatra.com caters to Indian residents only.

9. Can I speak to someone in Customer Support?
Yatra offers 24x7 customer support. You can call our toll free number 1800 1800 800 if you are a MTNL/BSNL subscriber or you can call us on 0987 1800 800. You can also email our customer support team at support@Yatra.com and someone will get back to you within 4 hours of your inquiry.

Payment Options
1. What payment options does Yatra have?
Currently we accept payments using credit cards, direct bank debits and ITZ Cash card.

2. How do I know that my credit card information is safe on your site?
Yatra is a VeriSign Secure Site. Any information you enter when transacting over Yatra is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.

3. What Is the Card Verification Number (CVV) on my credit card?
The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

4. Where is the Card Verification Number (CVV) located on my credit card?
Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

5. Under what name will my purchase be charged on the credit card statement?
Your purchase will be charged under Yatra Online Pvt. Ltd

Flight Reservations
1. How do I know my reservation was booked?
You will receive an SMS and email on confirmation of your booking with Yatra.

2. Do I need to confirm my flight reservation?
There is no need to confirm your reservation. If you need any information, you can call our customer service team at the call center number mentioned above.

3. Do I need to re-confirm my flight before departure?
It is not necessary to confirm reservations for domestic flights.

4. How do I confirm my seat assignments?
This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.

5. Is there a cancellation policy for flights booked on Yatra.com?
Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Yatra charges Rs.200 as administration charges for this.

6. How do I cancel a flight reservation?
Please contact our customer service center at 1800 1800 800 or 0987 1800 800 or email us at support@Yatra.com

7. How do I amend a flight reservation?
Please contact our customer service center at 1800 1800 800 or 0987 1800 800.

8. What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers.

9. What is an e-Ticket?
An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.

10. How will I get my e-Ticket details?
Your e-Ticket details will be sent to the email address you have provided during the booking process.

11. How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.

12. Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic proof of identity (passport, driver’s license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.

13. What if my paper tickets are lost or stolen?
If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at “today’s” fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets. Yatra is bound by these rules and policies and must adhere to them.

Delivery Options
1. How will I get my paper ticket for my flight booking?
On realization of the payment, your paper ticket will be sent via TNT Courier Services.

2. Where will the paper ticket for my flight be delivered?
Your ticket will be delivered to the address you supplied as the delivery address during the booking process.

3. When will my ticket be delivered?
Your tickets will be delivered in 3 business days from the date of purchase.

4. Can I get my tickets delivered to a P.O. Box address?
Courier companies do not deliver shipments to P.O. Box addresses, as a signature is required on receipt of a package.

5. Can you deliver my ticket to my village/town?
We can only deliver tickets to the cities where TNT has a courier service. If TNT does not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.

6. Why can’t you deliver my ticket via the Indian Postal Service when the courier company does not have a courier service to my village/town?
We do not dispatch tickets via the Indian Postal Service, as there is no available facility to track your tickets.

7. How do I change my delivery address?
To edit your delivery address information, click on the Yatra link and sign in to your account. Next go to the billing and shipping tab and update the delivery address. Click the save button. Your delivery address will be updated.

Hotel Reservations
1. How do I know my reservation was booked?
You will receive an SMS and email on confirmation of your hotel booking.

2. Do I need to confirm my reservation?
There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by emailing our Customer Support Team at support@Yatra.com or by contacting our customer services team.

3. How do I amend a hotel reservation?
To amend a hotel reservation, please contact our call center on 1800 1800 800 or on 0987 1800 800.

4. Is there a cancellation policy for Hotels booked on Yatra.com?
If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel’s cancellation policy. Taxes as applicable will be charged.

5. How do I cancel a hotel reservation?
To amend a hotel reservation, please contact our call center on 1800 1800 800 or on 0987 1800 800.

Trouble Shooting
1. Do my browser’s privacy settings affect my Yatra.com experience?
Yatra works with most levels of your browser’s privacy settings, so your experience will not change.

2. Can I book on Yatra if I’m using Mac OS X?
We love Apple and we love the Mac, so someone would get shot if Yatra didn’t support the Mac OS. That said, we have some odd quirks with Safari, so you’re best off using Firefox until we iron out our Safari glitches.

3. Some of the stuff I’m seeing looks a little bit old?
We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.

4. I Get an Expired Certificate Warning?
This will happen only if the site is being accessed through an old browser. Need to check with the certificate vendor for browser version compatibility.

5. The Speed Of The Website Is Slow?
Please check your connection with your Internet Service Provider.

6. What browser Works Best With This Site?
IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 1.5.1), Netscape (version 7.x or later), and Opera (7.x or later)

7. What do I do if my booking is not completed?
We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.

8. Does this site use cookies?
To make us more responsive to the needs and interests of our visitors, we use cookies. These cookies help us tailor our site to your needs, and deliver a more personalized service.



 
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